About Us Careers Become a Pro Consulting & Training Help/FAQ's

Terms & Conditions


These Terms of use (the "Terms") are a binding legal agreement between you and Ease of Technologies Inc. ("Ease off", "we", "us", "our"). The Terms govern your access to and use of our website at https://easeoff.life our mobile applications (when made available) and other services offered by us (collectively the "Service").
By using the Service or by clicking to accept the Terms, you accept and agree to be bound and comply with these Terms and our privacy policy, found at (the "Privacy Policy"). If you do not agree to these Terms or the Privacy Policy, you must stop using this Service immediately.
These Terms may be supplemented by additional terms ("Additional Terms") relating to specific content, goods or services made available or supplied by us using the Service. Additional Terms will be made available on relevant pages of the Service and will be accessible by you for your acceptance. Additional Terms shall prevail to the extent that there is any conflict or inconsistency with any other of these Terms.

For Customer


You may cancel a scheduled job through the Easeoff platform at least 24 hours before the scheduled start time of the job without incurring any fee. If you cancel a scheduled job less than 24 hours prior to its scheduled start time, you will be responsible for paying the following fees:
A PRO / Technician may cancel your scheduled job. If a PRO cancels a scheduled job, we will make efforts, but are under no obligation, to find you an alternative PRO to perform the Job.

For PRO


If you accept a job, you agree to make best efforts to perform the job when scheduled. However, if necessary, you may cancel a schedule job at least 24 hours before the job's scheduled start time. If you cancel a scheduled job less than 24 hours prior to its scheduled start time, you will be responsible for the following cancellation fees, which will be deducted from your next job or from the payment owing to you:
In addition, if you cancel a scheduled job less than 48 hours prior to its scheduled start time on more than one occasion we may, in our sole discretion, terminate your account.

Our Service


The Service allows persons requiring assistance with a home service job (a "Customer") to hire a person who is able to complete the job (a "Professional", Customer and Professional are together referred to as "users"). A "Pro" is a professional Job Seeker who we designate as a Professional. When hiring a Professional, customers are contacting them using the digital platform of "The Ease Off Technologies". Ease Off is not a party to any contract concluded directly between a Professional and Customer. Ease Off does not control, direct, or manage the performance of the job by the Professional and is not responsible for the performance of the job by the Professional.

Service Selection Terms


The terms under the "Service Selection Terms" heading apply to customers
You may book a home service to find a professional to perform the job. Service booking must provide a fair and accurate description of the job. When booking a service, you may choose one of the following:
By booking a service, we do not represent or warrant that a professional will be willing or available to perform the service.

Responsibilities and Acknowledgements


All customers represent and warrant that:
All customers acknowledge and agree that:
Fees:
By requesting a service, you agree to pay the cost of the service, our professional's visit charges as applicable and as mentioned on our booking platform while booking the service plus applicable taxes. You also agree to pay any additional per hour charges to the fees which you have already paid in case of any additional time spent by the professional. For example, if your job requires more work or time than specified in your service, you and the professional may negotiate a change to the fee which must be confirmed through the Service platform of Ease Off
You hereby authorized us to (a) preauthorize your credit card for the total amount of the fees at the time your service is scheduled and (b) charge your credit card for all fees due upon completion or your cancellation of the service. All payments made to us are non-refundable. If we are unable to charge your credit card for any reason, you are responsible for paying any amount due to us within five (5) days of us sending you an invoice.
Cancellations:
You agree not to make any payment to a professional in connection with the service other than through the Platform.
You may cancel a scheduled service through the Service platform at least 24 hours before the scheduled start time of the service without incurring any fee. If you cancel a scheduled service less than 24 hours prior to its scheduled start time, you will be responsible for paying the following fees:
A professional may cancel your scheduled service. If a professional cancels a scheduled service, we will make efforts, but are under no obligation, to find you an alternative professional to perform the service.

JOB SEEKER TERMS


The terms under the "Job Seeker Terms" heading apply to the Professional.
You can accept service request notifications to potentially be hired by customers. If you are hired by a customer, you agree to make best efforts to perform the service at the scheduled time. Once you have performed a service, you must use the Service Platform to mark the service as "completed".
All Professionals represent and warrant that:
Responsibilities and Acknowledgements:
All customers acknowledge and agree that:
Payment Terms:
Within 10 business days of your satisfactory completion of a service, we will transfer the fees owing to you, less our convenience fee of 15% plus applicable taxes. Although we add GST and PST or add HST to the service cost, you are solely responsible for determining and fulfilling your obligations under applicable law to collect, remit and report any applicable taxes.
Cancellations:
If you accept a service, you agree to make best efforts to perform the service when scheduled. However, if necessary, you may cancel a scheduled service at least 12 hours before the service scheduled start time. If you cancel a scheduled service less than 12 hours prior to its scheduled start time, you will be responsible for the following cancellation fees, which will be deducted from your next service or from the payment owing to you:
In addition, if you cancel a scheduled service less than 4 hours prior to its scheduled start time on more than one occasion we may, in our sole discretion, terminate your account.
Insurance:
We may require, by written notice to you, that you maintain at your own cost and expense and keep in full force and effect, naming Ease Off as an additional insured, commercial general liability insurance in an amount which is not less than $1,000,000 (One Million Dollars).
Background Checks:
Ease Off, through a third-party vendor, conducts background checks on professionals who are not Contractors. You hereby consent to the conduct of the background check and authorize us to supply our third-party vendor with such information as they may require to conduct the check. You understand and agree that we may terminate your account if we, in our sole discretion, are not satisfied with the results of the background search.

​General Terms


Modifications to the Terms of Use and to the Service
We reserve the right in our sole discretion to revise and update these Terms from time to time. Any and all such modifications are effective immediately upon posting and apply to all access to and continued use of the Service. You agree to periodically review these Terms in order to be aware of any such modifications and your continued use shall be your acceptance of these modifications.
The information and material on this Service, and the Service, may be changed, withdrawn or terminated at any time in our sole discretion without notice. We will not be liable if, for any reason, all or any part of the Service is restricted to users or unavailable at any time or for any period.
Your Safety:
Users are responsible for their own safety. When interacting with other users, you must exercise caution and common sense to protect your personal safety and property, just as you would when interacting with persons who you do not know.
COVID-19:
You agree to comply with all federal, provincial and local laws and guidelines related to COVID-19, as well as any COVID-19 guidelines which we may publish on the Service. Notwithstanding anything to the contrary in these Terms, during the COVID-19 crisis, we will waive all cancellation charges set out in these Terms if the reason for any cancellation by you was your compliance with COVID-19 laws and/or guidelines. In these cases, you may either contact us at the email address below to (a) cancel a scheduled service and avoid cancellation charges or (b) reverse any cancellation charges.
Your Account and Security:
You must be 18 years of age or older to use the Service.
Certain features of the Service require that you create an account. It is a condition of your use of the Service that all the information you provide on the Service is correct, current, and complete.
Any username and password chosen by you must be treated as confidential, and you must not disclose it to any other person. You understand and agree that your account is personal to you and you agree not to provide any other person with access to this Service or portions of it using your username and password. You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. You are responsible for any password misuse or any unauthorized access.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Service. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Service.
We reserve the right at any time and from time to time, to disable or terminate your account, any username, password, or other identifier, whether chosen by you or provided by us, in our sole discretion, including any violation of any provision of these Terms.
You are prohibited from attempting to circumvent and from violating the security of this Service, including, without limitation: (a) accessing content and data that is not intended for you; (b) attempting to breach or breaching the security and/or authentication measures which are not authorized; (c) restricting, disrupting or disabling service to users, hosts, servers or networks; (d) illicitly reproducing TCP/IP packet header; (e) disrupting network services and otherwise disrupting our ability to monitor the Service; (f) using any robot, spider, or other automatic device, process, or means to access the Service for any purpose, including monitoring or copying any of the material on the Service; (g) introducing any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful; (h) attacking the Service via a denial-of-service attack, distributed denial-of-service attack, flooding, mailbombing or crashing; and (i) otherwise attempting to interfere with the proper working of the Service.
Payments:
All payments on the Service are processed using our third party payment processor (the "Payment Processor"). Our current Payment Processor is Stripe, Inc. By using the Service, you agree that you are subject to any applicable terms, including privacy policy, of the Payment Processor.
Intellectual Property Rights and Ownership:
You understand and agree that the Service and its entire contents, features, and functionality, including, but not limited to, all information, software, code, text, displays, graphics, photographs, video, audio, design, presentation, selection, and arrangement, are owned by Ease Off, its licensors, or other providers of such material and are protected in all forms by intellectual property laws including without limitation, copyright, trademark, patent, trade secret, and any other proprietary rights.
The "Ease Off" name and logo and all related names, logos, product and service names, designs, images and slogans are trademarks of Ease Off or its affiliates or licensors. You must not use such marks without the prior written permission of Ease Off. Other names, logos, product and service names, designs, images and slogans mentioned, or which appear on this Service are the trademarks of their respective owners. Use of any such property, except as expressly authorized, shall constitute an infringement or violation of the rights of the property owner and may be a violation of applicable law and could subject the infringer to legal action.
Nothing in these Terms grants you any rights in the Service other than as necessary to enable you to access the Service. You shall not directly or indirectly reproduce, compile for an internal database, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Service, in any form or medium whatsoever except as permitted by us under these Terms or as expressly provided under applicable law and/or under any Additional Terms. Any use of the Service not expressly permitted by these Terms or under applicable law is a breach of these Terms and may infringe or violate copyright, trademark, and other intellectual property or other proprietary laws.
User Content:
As a condition of your access and use, you agree that you may use the Service only for lawful purposes and in accordance with these Terms.
The following content standards apply to any and all content, material, and information a user submits, posts, publishes, displays, or transmits (collectively, "submit") to the Service, to other users or other persons (collectively, "User Content"). Any and all User Content must comply with all applicable federal, provincial, local, and international laws, regulations and these Terms.
Without limiting the foregoing, you warrant and agree that your use of the Service and any User Content shall not:

User Content: Grant of License


None of the User Content you submit to the Service will be subject to any confidentiality by Ease Off. By providing any User Content to the Service, you grant us and our affiliates and service providers, and each of their and our respective licensees, successors, and assigns the right to a world-wide, royalty free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, perform, display, distribute, and otherwise disclose to third parties any such material for any purpose and according to your account settings and/or incorporate such material into any form, medium or technology throughout the world without compensation to you. You further waive any moral rights or other rights of authorship as a condition of submitting any User Content.
By submitting the User Content, you declare and warrant that you own or have the necessary rights to submit the User Content and have the right to grant the license hereof to us and our affiliates and service providers, and each of their and our respective licensees, successors and assigns to the User Content and comply with these Terms. You represent and warrant that all User Content comply with applicable laws and regulations and these Terms.
You understand and agree that you, not Ease Off nor Ease Off’s directors, officers, employees, agents, service providers, contractors, licensors, suppliers, successors or assigns (collectively the "Ease Off Parties"), are fully responsible for any User Content you submit or contribute, and you are fully responsible and legally liable, including to any third party, for such content and its accuracy. We are not responsible or legally liable to any third party for the content or accuracy of any User Content submitted by you or any other user of the Service.
Monitoring and Enforcement, Suspension and Termination:
Ease Off has the right, without provision of notice to:
  • Remove or refuse to post on the Service any User Content, including any job, for any or no reason at our sole discretion.
  • At all times, take such actions with respect to any User Content deemed necessary or appropriate in our sole discretion, including, without limitation, for violating these Terms.
  • Take appropriate legal action, including, without limitation, referral to law enforcement or regulatory authority, or notifying the harmed party of any illegal or unauthorized use of the Service. Without limiting the foregoing, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Service.
  • Terminate or suspend your access to all or part of the Service for any reason, including, without limitation, any violation of these Terms.
You release and hold harmless the Ease Off Parties from any and all claims resulting from any action taken by any of the Ease Off Parties relating to any investigations by any of the Ease Off Parties or by law enforcement authorities.
We have no obligation, nor any responsibility to any party to monitor the Service or its use, and do not and cannot undertake to review material that you or other users submit to the Service. We cannot ensure prompt removal of objectionable material after it has been posted and we have no liability for any action or inaction regarding transmissions, communications, or content provided by any user or third party, subject to applicable laws.
No Reliance:
The content on our Service is provided for general information purposes only. It is not intended to amount to advice on which you should rely. You must obtain more specific or professional advice before taking, or refraining from, any action or inaction on the basis of the content on the Service.
Although we make reasonable efforts to update the information on our Service, we make no representations, warranties or guarantees, whether expressed or implied, that the content on our Service is accurate, complete or up to date. Your use of the Service is at your own risk and the Ease Off Parties do not have any responsibility or liability whatsoever for your use of this Service.
This Service may include content provided by third parties, including from other users and third-party licensors. All statements and/or opinions expressed in any such third-party content, other than the content provided by Ease Off, are solely the opinions and the responsibility of the person or entity providing those materials. Such materials do not necessarily reflect the opinion of Ease Off. The Ease Off Parties do not have any responsibility or liability whatsoever to you, or any third party, for the content or accuracy of any third-party materials.
Third Party Websites:
For your convenience, this Service may provide links to third-party websites or mobile applications. We make no representations about any other websites or mobile applications that may be accessed from this Service. If you choose to access any such sites, you do so at your own risk. We have no control over the contents of any such third-party sites and accept no responsibility for such sites or for any loss or damage that may arise from your use of them. You are subject to any terms and conditions of such third-party sites.
Release:
You release and hold harmless the Ease Off Parties from and against any claim, cause of action or demand of any nature whatsoever arising from your use of the Service, including, without limitation, in connection with any dispute with another user of the Service.
Disclaimer of Warranties:
You understand and agree that your use of the Service, its content, and any services or items found or attained through the Service is at your own risk. The Service, its content, and any services or items found or attained through the Service are provided on an "as is" and "as available" basis, without any warranties of any kind, either expressed or implied including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, good and workmanlike services, or non-infringement. The foregoing does not affect any warranties that cannot be excluded or limited under applicable law.
Ease Off does not make any warranty, representation or endorsement with respect to the completeness, security, reliability, suitability, accuracy, currency or availability of the Service or its contents. Without limiting the foregoing, Ease Off does not represent or warrant that the Service, its content, or any services or items found or attained through the Service will be accurate, reliable, error-free, or uninterrupted, that defects will be corrected, that our Service or the server that makes it available are free of viruses or other harmful components.
Ease Off does not warrant, guarantee or assume responsibility or liability for any services provided by professional (s) through the Service, including any professional which Ease Off assigned to you through our "Service Platform" ; or for any personal injury or property damage, of any kind whatsoever, resulting from your use of the Service, including, without limitation, in connection with your hiring as a customer or performance as a professional of any service.
Limitation on Liability:
You understand and agree that professionals are independent contractors and that all services are performed by independent contractors and not by Ease off. Except where such exclusions are prohibited by law, under no circumstances will Ease off be liable for any acts or omissions of any professional or customers arising out of or in connection with any job or this Service.
Except where such exclusions are prohibited by law and without limiting the generality of the previous paragraph, under no circumstance will the Ease off Parties be liable for negligence, gross negligence, negligent misrepresentation, fundamental breach, damages of any kind, under any legal theory, including any direct, indirect, special, incidental, consequential, or punitive damages, including, but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract, breach of privacy or otherwise, even if the party was allegedly advised or had reason to know, arising out of or in connection with your use, or inability to use, or reliance on, the Service, any linked websites or mobile applications or such other third-party websites or mobile applications, nor any content, materials, posting or information thereon even if the party was allegedly advised or had reason to know.
If, notwithstanding the previous paragraph, we are found liable to you, under no circumstances shall our aggregate liability to you for any and all claims arising from your use of the Service exceed the greater of (a) the total amount of visiting fees which you paid to us in the prior six (6) months, and (b) One Hundred Canadian Dollars ($100.00 CAD).
Indemnification:
To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless the Ease Off Parties from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable lawyers’ fees) arising out of or relating to your breach of these Terms or your use of the Service, including, but not limited to, your User Content, your conduct in connection with the Service or with other users of the Service, any use of the Service's content, services, and products other than as expressly authorized in these Terms.
Dispute Resolution and Arbitration:
Except to the extent prohibited by applicable law, in the event of any controversy, claim, action or dispute arising out of or related to the Service, or the breach, enforcement, interpretation, or validity of these Terms or any part of it ("Dispute"), the party asserting the Dispute shall first try in good faith to settle such Dispute by providing written notice to the other party describing the facts and circumstances (including any relevant documentation) of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute. Notice shall be sent to us at the email address specified below and to you at the email address associated with your account. To the maximum extent permitted by law, both you and Ease Off agree that this dispute resolution procedure is a condition precedent which must be satisfied prior to initiating any arbitration against the other party
Except to the extent prohibited by applicable law, if you and Ease Off are unable to resolve the Dispute, the Dispute shall be determined exclusively by binding arbitration.
The arbitration shall be conducted in the City of Saskatchewan by a single arbitrator. The arbitration shall be resolved using the Simplified Arbitration Rules of the ADR Institute of Canada, Inc. The parties shall be responsible for their own legal costs and shall share the costs of the arbitration equally, subject to an award of the arbitrator to the contrary.
Governing Law and Jurisdiction:
These Terms shall be construed in accordance with and governed by the laws of the Province of Saskatchewan and the federal laws of Canada applicable therein without regard to any conflict of law provisions and notwithstanding your domicile, residence or physical location.
Subject to the dispute resolution and arbitration provision, the parties irrevocably submit to the exclusive jurisdiction of the courts of the Province of Saskatchewan in any action or proceeding which may arise out of, or in connection with, the Service or these Terms. You agree not to commence any such action or proceeding except in Saskatchewan, Canada.
General:
Unless otherwise expressly stated in these Terms, all notices from you to us must be in writing and sent to our contact address at admin@easeoff.life and all notices from us to you will be displayed on our Service from to time or sent to you at the email address associated with your account.
No failure to exercise, or delay in exercising, any right, remedy, power or privilege arising from these Terms operates, or may be construed, as a waiver thereof. No single or partial exercise of any right, remedy, power or privilege hereunder precludes any other or further exercise thereof or the exercise of any other right, remedy, power or privilege.
If any term or provision of these Terms is invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term or provision of these Terms or invalidate or render unenforceable such term or provision in any other jurisdiction.
You may not assign, sub-license or otherwise transfer any of your rights and obligations in these Terms to any other person.
The Terms, our Privacy Policy and any applicable Additional Terms constitute the sole and entire agreement between you and Ease Off regarding the Service and supersedes all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, regarding such subject matter.

Residents of Quebec / Résidents du Québec


The parties acknowledge that they have required that these Terms and all related documents be prepared in English. Les parties reconnaissent avoir exigé que la présente convention et tous les documents connexes soient rédigés en anglais.
Contact:
Should you have any questions regarding these Terms, you may contact us at: contact@easeoff.life